Payment Terms
- Advance Payment 10%, after 3 months of order 30% and balance 60% during delivery.
- Payments can be securely processed through our website using international gateways. Full payment is required, or 40% can be paid in advance, with the balance due upon delivery.
- Orders will only be confirmed once payment is received in full.
- For bulk orders or alternative financing arrangements, please contact our sales team to explore installment or customized payment plans.
Guarantees and Warranties
We offer robust guarantees to ensure customer confidence:
- Material Failure Guarantee:
- A one-year guarantee covering material defects. Any such failures will be rectified at no additional cost to the buyer.
- 15-Year Warranty:
- A 15-year warranty is provided, covering the performance and reliability of the electrolyzers. This excludes consumable parts and is conditional upon regular maintenance according to our guidelines.
- Buyers are responsible for the cost of replacement parts and travel expenses for engineers required for repairs or maintenance. Vasko Lh2 will coordinate any necessary services promptly.
- Handling and Operational Damage:
- Any damage caused by improper handling or operation is the buyer’s responsibility. Our technical support team can assist with repairs, with additional costs covering labor, parts, and services.
Delivery Timelines
- 1 MW Membrane-Free Electrolyzer: Once received the order manufacturing duration 6 months after that delivery time 10 - 15 days.
- 5 MW Membrane-Free Electrolyzer: Once received the order manufacturing duration 7 months after that delivery time 10 - 15 days.
While we strive to meet these timelines, please note that delivery is subject to manufacturing schedules and unforeseen circumstances.
Shipping and Logistics
- All orders are shipped on an ex-factory basis, meaning the buyer is responsible for coordinating and covering shipment and delivery costs.
- We will assist with customs clearance and provide guidance to ensure smooth shipping.
Customer Support and Additional Services
- Our technical support and customer service teams are available to assist with any issues during and beyond the warranty period.
- We offer training sessions, detailed installation instructions, and maintenance protocols to ensure the equipment is used optimally.
